Reviews

REVIEWS MANAGEMENT

Get More Reviews. Get More Customers.


Get more reviews on the top review sites. Keep bad reviews out of the spotlight. Showcase great experiences. See what your customers are saying about your business. 

Consumers often search online for local businesses with an average review rating of at least four stars. If your business does not meet the rating, then you are losing potential customers.

To avoid losing sales opportunities to your compitition, it’s important that you continuously generate positive reviews while managing the negative ones.

Why is review generation important?

Local search is driven by online reviews, and so is revenue.

On average, customer ratings are proven to increase sales by 18%, and 90% of people claim positive reviews influence their purchasing decisions.

Smart business owners are getting serious about soliciting feedback, but generating reviews is hard work. It’s a hassle reaching out to customers, not to mention directing them to review sites, tracking conversations and sharing recommendations on social media. Syncrocast Review Management provides the solution on one unified platform.

GENERATE, MANAGE AND DISPLAY REVIEWS

If you need to improve your local business review scores, boost your SEO rankings or build credibility... Review Generation is a reputation management tool that helps you build a stronger online presence and a more positive online reputation.
Why choose Us?

Get More ReviewsEffortlessly gather more positive reviews and constructive feedback from landing pages and widgets.

Why choose Us?

Showcase ReviewsMarket reviews on multiple platforms and prompt happy customers to share their reviews.

Why choose Us?

Manage ReviewsGet real-time notifications about new reviews, respond to reviews in-line and track engagement.

Business owners don’t have time to monitor, manage and respond to all the reviews they receive online!

Have Syncrocast manage online reviews for you! Our digital agents will craft custom responses to both negative and positive reviews. This includes weekly mention monitoring and surfacing negative sentiments to the business. In the case of negative reviews, our digital agents send you the crafted response for your final approval within 24 hours before the reviews are posted. Review Management provides business owners with peace of mind knowing that their online reputation is being protected so they can focus on running their business!
  • GET MORE REVIEWS ON THE TOP REVIEW SITES - Generate reviews on the sites that consumers rely on to make their buying decisions. Send customized requests to your customers and suggest up to three sites to share their positive reviews on.
  • KEEP BAD REVIEWS OUT OF THE SPOTLIGHT - Don’t let negative reviews about your business harm your reputation. Gather harsh feedback through a private form so you can provide great customer service offline.
  • SHOWCASE GREAT EXPERIENCES - Share your customers’ testimonials on social media. Automatically publish specific types of reviews to a mobile optimized listing and a widget on your website.
  • SEE WHAT YOUR CUSTOMERS ARE SAYING - Never miss a new review again. Get alerted the moment a new review is discovered, and monitor reviews from the top review sites in one simple dashboard.

HOW REVIEW GENERATION WORKS

Request reviews via emailContact recent customers one at a time or in bulk. The email directs recipients to your landing page or any website.

Collect and display reviewsGenerate and display reviews via an iframe widget or customizable, mobile-friendly landing page.

Request reviews on major and industry-specific sitesReviewers are prompted to share their reviews on major and industry-specific review sites.

Publish reviews automaticallyAutomatically publish reviews on your landing pages and display widgets.

Receive instant email notificationsGet an email alert the moment a customer submits a review on their landing page or review collection widget.

Learn how to handle reviewsPrescriptive tooltips teach you best practices on how to handle positive and negative reviews.

Respond to customer reviewsRespond to reviews directly from the dashboard. The reviewer will receive an email notification once your client replies.

Identify common and trending keywordsMonitor the word cloud to identify what words are being used and which keywords are trending.

FAQs

Frequently Asked Questions
What is the time frame to make any suggestions or edits to the suggested negative review response?

    We will provide 24 hours to make any edits or suggestions to the response. If we do not hear from the business within this time frame, we will post the response on their behalf.

What kind of content will you include in review responses?

    Review responses are never canned, and always tailored to the review content.

Does Review Management cover review responses in another language?

    No, the Digital Agency only responds to reviews in English.

Can't I just delete my negative reviews?

    Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site's terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer misinformed) will not assume the review is accurate.

Do you monitor comments after review?

    We respond to your client's reviews, but we do not monitor those conversations any further after responding.

Is there a limit to how many reviews you will respond to for a given client?

    There is virtually no limit to how many reviews we will respond to. If the number of reviews pulled in is excessive and requiring extra resources, we will have a conversation. Certain review sites have daily response caps to which we must adhere, but all your incoming reviews will get posted.

There are listing sites that have reviews for my client but the client does not have access to these sites.

    To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by the client and we will advise them when their assistance is required.

How can I get my client more reviews?

    Consider having us run a review generation campaign. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp. We ran a campaign for one of our clients with appropriately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.

Will you respond to my clients existing review backlog?

    Review Management only covers reviews posted after an accounts initial start date.

Why is it so important to respond to both positive and negative reviews?

    By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.

SCREEN SHOTS

Click on the images below to enlarge the picture.

SAMPLE REVIEWS PAGEWith your reviews page, customers will see your business's key contact information, your customer review showcase and be able to write a review as well.



LEAVE A REVIEWGive your clients an opportunity to write a review on their experience. Share the good reviews. Send the poor reviews to customer service for mitigation.

CONTACT US TODAY FOR A FREE CONSULTATION CLICK HERE!