Online Reputation Management

ONLINE REPUTATION MANAGEMENT

Let us take care of your online reputation.


So you can take care of running your business!

Sit back and let Syncrocast take care of the day to day management of your online presence.

Now, more than ever, consumers are influencing your reputation and impacting your bottom line. Managing all of this is time-consuming and requires specialized tools and qualified resources. Syncrocast's Managed Services will give you peace of mind knowing that we have it covered. 24/7.

Focus on What You Do Best: Running Your Business

We'll focus on building and managing your reputation.

If you're like most business owners, you don't have time to keep up with your online conversations 24/7. With Syncrocast's Managed Services, we'll take care of your online reputation for you so you can focus on your business.

A trained Digital Agent will be in charge of your account. They'll complete regular visibility, review, and social media tasks to manage your online reputation by using the essential components of our reputation management platform. Our platform includes the following solutions:

  • Reputation Management
  • Review Management
  • Listing Management 
  • Listing Distribution 
  • Social Marketing 

Reputation Management Solution

Manage your online reputation.

Reputation Management Solution – Automatically and continuously monitors sources, collects and analyzes the data and reports on how businesses are perceived by its customers. The solution includes:

  • visibility monitoring – finds and shows where a SMB is listed on selected web sites across the internet;
  • ratings and reviews – finds and reports consumer ratings and reviews found on selected web sites;
  • mentions – finds various unstructured SMB mentions from across the web with sentiment analysis;
  • competition – displays a share of voice comparison between several key competitors;
  • social – tracks the growth in social audiences on key social networks and reports audience activity; and
  • reporting – email alerts and executive reports.

Review Management

Generate reviews. Showcase the positive. Manage the negative.

Review Management is a reputation management tool that helps you build a stronger online presence and a more positive online reputation. The Review Management tool empowers businesses to:

  • Generate new reviews
  • Showcase testimonials on multiple platforms
  • Manage customer feedback
  • Monitor valuable review statistics.

Listing Management Solution

Manage your online visibility.

Listing Management Solution – Offers easy to edit template-based SMB web sites that are optimized for mobile search and discovery; the Platform is capable of a wide spectrum of marketing uses, including the creation of My Listing pages, campaign landing pages, as well as Facebook welcome pages. The solution includes:

  • Select variety of page formats to display and specify the order-pages include contact information, news feeds, images, coupons, and other customizable options; 
  • up to ten (10) pages of content per web site;
  • full support for scripts such as Google Maps plug-ins and downloadable files;
  • choose between responsively designed templates or mobile-optimized templates;
  • platform services to generate web sites in bulk; and
  • back office environment for Channel Partner teams to edit and update website content.

Listing Distribution Solution - Listing Distribution is a Listing Management tool which for an annual subscription fee provides an SMB’s business information, including; name, address and phone number to the four major listing data aggregators (Factual, Acxiom, Infogroup, and Neustar (Localeze)). This data, in turn, is referenced by more than 300 search engines, directories, and niche portals.

SOCIAL MARKETING SOLUTION

Build, grow and manage your online audience.

Social Marketing Solution – A Platform for SMBs to engage with their social profiles in order to generate leads, build fans, provide customer services, and schedule posts to and through social media. The Solution includes:

  • account management – monitor and post to multiple accounts across multiple social Platforms;
  • lead generation – create and track leads on Twitter and other social networks;
  • content discovery – efficiently source relevant content to share with followers;
  • customer service – interact with and track customer conversations on social media, and
  • scheduler – schedule future posts and manage the stream of posts to customer profiles.

With your input and goals in mind, your personal Digital Agent will write custom content and post it to all your social profiles. This regular engagement with your customers means that you can grow your social audience without taking time away from running your business.

Brand Analytics Solution

Analytics for Multi-Location Businesses

Brand Analytics Solution – Aggregates reputation intelligence data for accounts with multiple locations. Brand Analytics makes it easy for brand managers, franchisors, or multi-location owners to see all of their locations’ reviews and investigate how and where they are listed online; through brand analytics, they can compare their brand’s performance across different territories and regions The Platform includes:

The Platform includes:

  • monitor reputations of both individual locations and entire regions;
  • compare social media performance across territories; and
  • monitor presence scores to improve SEO.

MANAGED SERVICE PROGRAM

Proof of performance.

We set you up with a private reputation management portal. Through this portal, our Digital Agents provide Reputation Intelligence, Social Marketing, and Listing Builder Solutions as a white glove (concierge) service based on your service level agreement.

Our digital agents will:

  • respond to customer reviews;
  • identify and track the resolution of inaccurate directory  listings;
  • store account credentials for a variety of visibility websites;
  • perform review management tasks
  • post to social profiles; and
  • track monthly task progress and assign tasks to users.

You get access to all alerts to monitor day to day activities and executive reports which help determine your ROI on Social Marketing.

GET STARTED WITH A FREE STRATEGY SESSION CLICK HERE!